Frequently asked questions

PAWDUX.ai is an AI platform by PAWDUX, operated by Pawland Services Ltd. It brings general pet wellbeing information, pet profiles and a way to find pet care providers together in one place.

PAWDUX AI is the assistant inside PAWDUX. It can answer general pet wellbeing questions, and it can help you search for pet care providers by service category and area.

It is a conversational assistant for general pet wellbeing questions. You can describe what you have noticed or upload a photo, and it provides general information in plain language.

It can provide general information about what you have noticed. It does not diagnose or treat. If you are worried about your pet’s health, contact a qualified vet.

No. PAWDUX AI provides general information, not veterinary diagnosis or treatment. Always contact a qualified veterinary professional for medical advice, and seek immediate veterinary care in an emergency or if symptoms are worsening.

Providers come from the PAWDUX provider network and other external provider listings. Verified badges appear where applicable.

Results are selected by service category and area, then ranked using available provider status and profile information. Verified badges appear where applicable. Review the provider’s details and confirm suitability and availability before arranging care.

After your search, a one-time payment of £10 unlocks the first batch of up to five provider results, so you can view the available provider profiles and contact details. Any additional locked batches are unlocked separately. The payment is for access to provider details, not for booking a pet care service.

Your provider-search details are used to run your search and deliver your results. See our Privacy Policy for details of how information is handled, and our Cookie Policy for cookies.

Wellbeing conversations and uploaded images are used to provide the general information you request. See our Privacy Policy for full details.